Are there any smoking areas in the hotel?
Smoking is only allowed in balconies or terraces (smoking areas).
Does the hotel have its own parking?
The hotel has free non-guarded parking for guests and has a garage at a cost of 9 euros per day.
Is the parking paid? What is the value?
Yes, parking has an additional cost of 9€ per day.
Is it possible to reserve parking in advance in order to guarantee it?
Can I leave my luggage in the hotel before check-in and after check-out?
Yes, our hotel have a room for storing luggage before check-in and after check-out.
Do rates include pool access?
Water circuit, which includes indoor heated pool, jacuzzi, turkish bath, sauna and gym, has na additional cost of 12,50€.
What is the SPA and pool schedule?
Spa and health club schedule is from 07:00 until 22:00, in working days, and from 08:00 until 22:00, in holidays and weekends.
Can I use the spa services without being accommodated?
Are pets allowed in the hotel?
Yes. 1 pet per room with a maximum weight of 20kg is allowed. The cost is €25 per night.
Does the hotel have meeting rooms?
The hotel provides 10 meeting rooms wiith 890 m2 total area, soundproof, acclimited and natural light with a total capacity up to 780 people equipped with a modern audiovisual equipment.
Does the hotel have wedding services?
Yes. For further information please send and e-mail to firstname.lastname@example.org.
Is there any lift?
There are two lifts for clients.
Are there any chargers for electric cars?
Yes, universal electric car chargers are available at an extra charge.
Is there any Wi-fi service in the hotel (including rooms)?
Yes. Broadband connection (wi-fi system).
Does the hotel have lobby and public spaces?
Yes, the hotel has public areas and lobbies in the ground floor.
Does the hotel have laundry and ironing service?
Yes, the hotel has laundry and ironing service upon request.
Which activities can be booked in the reception?
In the reception it is possible to book: Tuk tuk tour + moliceiro and, also, only moliceiro (Aveiro’s traditional boats). For more information please ask the reception.
I forgot an item at the hotel, what should I do?
Contact the hotel to search under “Lost and Found”.
How does lost property work?
After confirming the lost item, the customer is asked to send an e-mail with the full address and we forward it to Iberomail Transport to arrange the shipment.
How can I place special orders?
Contact the hotel and indicate your request to know the conditions.
Does the hotel have a swimming pool?
Yes. Indoor Pool.
Does the hotel have a gym?
Is the access to the Spa paid?
Yes. For more details contact the hotel.
Where I can find the Spa menu?
Click in the link to know the Menu https://www.meliaria.com/spa/
Does the hotel have special offers?
Click in the link to know our special offers https://www.meliaria.com/offer/
Does the hotel have a mobile app?
Is the app available on all devices?
Is it necessary to download the app?
No, access by QR Code.
In which languages is the app available?
In Portuguese, English and Spanish.
I would like to be notified via email about promotions and special offers, what should I do?
At check in, fill in the field for this authorisation.
Does the hotel have a loyalty programme?
Yes, Meliá hotels have the Meliá Rewards programme. You can find more information at this link: https://www.melia.com/en/meliarewards.
Where can I find information about other hotels in the group?
You can find information about more hotels of the Hoti Hoteis brand here: https://www.hotihoteis.com/hotel-portfolio/.