Terms and


Protection of personal data

Hotti Aveiro, S.A. (hereinafter Meliá Ria) undertakes to comply with current legislation on automated data processing and, in particular, Organic Law 15/99 on Personal Data Protection of 13 December (hereinafter LPD). By means of the following privacy policy, MELIÁ RIA informs its customers of the following terms:

MELIÁ RIA, in order to carry out the provision of the services offered through ATTENTION :[www.meliaria.com], as well as an offer of personalised products and services, improve the commercial relationship and manage the orders placed by our customers, will process the personal data of its customers in an automated manner and for the purposes specified below.

MELIÁ RIA guarantees that the aforementioned files are its sole responsibility and that they have been duly declared and registered in the General Register of the Data Protection Agency.

MELIÁ RIA informs the Customer of the Purposes for which it will use the Personal Data obtained on this website:

By completing the MaS application form, each cardholder accepts and authorises Sol Meliá to use and process the personal data provided and generated by the use of the MaS Card, for the purposes of the MaS Programme, as well as for the purpose of offering personalised products and services and improving the commercial relationship with our customers. You also consent to your data being passed on to companies in the Group and those associated with the MaS loyalty programme, in the tourism, leisure, restaurant, hotel, travel agency, aviation, car rental and property rental sectors, both inside and outside Spain, with the aim of providing you with the best service as a customer and sending you this information about our products and services, as well as those of our assignee companies and third parties, in paper and electronic form, related to the tourism, hotel, restaurant, leisure, entertainment, recreation and property rental sectors.

In accordance with the provisions of Organic Law 15/1999, of 13 December, on the Protection of Personal Data (LPD), a personal data file has been created in which the data necessary for the operation of the programme is collected. Sol Meliá guarantees the adoption of appropriate measures to ensure the confidential processing of said data, and if you do not agree with the processing or transfer of your personal data, you can write to the Customer Service Department of SOL MELIÁ S.A., responsible for and administrator of the files, at the address indicated above, where you can also exercise your rights of access, rectification, cancellation and opposition.

By filling out the Online Reservations form. each holder accepts and authorizes MELIÁ RIA to use and process in an automated way the personal data offered for the purpose of carrying out the requested reservation and carrying out an offer of personalized products and services and will improve the commercial relationship with our customers, as well as the transfer of said data to companies that form the Sol Meliá Group and associated companies, in the tourism, leisure, restaurant, hotel, travel agency, aviation, car rental and shift-based use of properties, inside and outside Spain, for the purposes detailed above. Likewise, the customer who makes a reservation is informed that their personal and reservation data will be transferred to the companies that have to intervene in the management of the reservation and/or trip and to the destination hotel, regardless of the country in which the aforementioned parties may be located. companies, and international data transfers can be carried out, with the exclusive purpose of managing the reservation and guaranteeing its execution.
By completing the Labour Exchange application, each holder accepts and authorises MELIÁ RIA S.A. to use and process in an automated way the personal data and information provided so that they form part of our staff selection database for the purpose of entering into staff selection processes for the different hotels and companies in the Sol Meliá Group, as well as the transfer of said data to the companies that make up the Sol Meliá Group and associated companies in the tourism, leisure, restaurant, hotel, travel agency, aviation, car hire and property rental sectors, both inside and outside Spain, for the exclusive purpose of staff selection. MELIÁ RIA informs the data subject that they may exercise their rights of access, rectification, cancellation and objection by writing to the person responsible for processing, the Personnel Selection department of Sol Meliá, at the address indicated above.
Meliá Ria informs you that your e-mail address will be entered in an automated file (distribution list) in order to provide you with information on our news and offers by e-mail.

MELIÁ RIA will not disclose your personal data to any other third party, with the exception of those set out in the previous sections.

MELIÁ RIA guarantees that it will treat your personal data confidentially, as well as that the server on which the data will be stored and processed fulfils the security measures established in Spanish data protection regulations.

Some of SOL MELIÁ’s personalisation services use cookies.
A cookie is a very small text file that a web server can store on a device’s hard drive to store some kind of information about the user. It can only be read by the website that sent it to the device.
Websites usually use cookies to obtain statistical information about their web pages and to analyse the behaviour of their customers.
A cookie is not an executable file, nor can it spread or contain a virus, and it cannot be longer than 4,000 characters.

MELIÁ RIA uses cookies for the sole purpose of compiling statistics on the use of its website. The information that MELIÁ RIA stores on your device using this mechanism consists solely of a number that identifies a user, as well as preferences such as the preferred browsing language and the date on which the cookie was set. This will allow us to recognise you when you next visit our site. It does not contain any personal data, economic or health information.

You can configure your browser to accept or not accept the collies you receive, or for your browser to warn you when a server wants to store a cookie:

* If you use Microsoft Internet Explorer, in the View menu option, by selecting Internet Options and accessing Advanced Options.
* If you use Netscape, go to the Edit menu option, select Preferences and access the Advanced category.

MELIÁ RIA would be grateful if you could enable us to accept cookies, as this helps us to obtain more accurate data which enables us to improve the content and design of our website to suit your preferences.

MELIÁ RIA may also record your IP addresses in order to diagnose any problems with our server, to administer our website and to analyse user trends.