Are there any smoking areas in the hotel?

Smoking is only allowed in balconies or terraces (smoking areas).

Does the hotel have its own parking?

The hotel has free non-guarded parking for guests and has a garage at a cost of 9 euros per day.

Is the parking paid? What is the value?

Yes, parking has an additional cost of 9€ per day.

Is it possible to reserve parking in advance in order to guarantee it?

Yes.

Can I leave my luggage in the hotel before check-in and after check-out?

Yes, our hotel have a room for storing luggage before check-in and after check-out.

Do rates include pool access?

Water circuit, which includes indoor heated pool, jacuzzi, turkish bath, sauna and gym, has na additional cost of 12,50€.

What is the SPA and pool schedule?

Spa and health club schedule is from 07:00 until 22:00, in working days, and from 08:00 until 22:00, in holidays and weekends.

Can I use the spa services without being accommodated?

Yes.

Are pets allowed in the hotel?

Yes. 1 pet per room with a maximum weight of 20kg is allowed. The cost is €25 per night.

Does the hotel have meeting rooms?

The hotel provides 10 meeting rooms wiith 890 m2 total area, soundproof, acclimited and natural light with a total capacity up to 780 people equipped with a modern audiovisual equipment.

Does the hotel have wedding services?

Yes. For further information please send and e-mail to eventos.melia.ria@meliaportugal.com.

Is there any lift?

There are two lifts for clients.

Are there any chargers for electric cars?

Yes, universal electric car chargers are available at an extra charge.

Is there any Wi-fi service in the hotel (including rooms)?

Yes. Broadband connection (wi-fi system).

Does the hotel have lobby and public spaces?

Yes, the hotel has public areas and lobbies in the ground floor.

Does the hotel have laundry and ironing service?

Yes, the hotel has laundry and ironing service upon request.

Which activities can be booked in the reception?

In the reception it is possible to book: Tuk tuk tour + moliceiro and, also, only moliceiro (Aveiro’s traditional boats). For more information please ask the reception.

I forgot an item at the hotel, what should I do?

Contact the hotel to search under “Lost and Found”.

How does lost property work?

After confirming the lost item, the customer is asked to send an e-mail with the full address and we forward it to Iberomail Transport to arrange the shipment.

How can I place special orders?

Contact the hotel and indicate your request to know the conditions.

Does the hotel have a swimming pool?

Yes. Indoor Pool.

Does the hotel have a gym?

Yes.

Is the access to the Spa paid?

Yes. For more details contact the hotel.

Where I can find the Spa menu?

Click in the link to know the Menu https://www.meliaria.com/spa/

Does the hotel have special offers?

Click in the link to know our special offers https://www.meliaria.com/offer/

Does the hotel have a mobile app?

Yes.

Is the app available on all devices?

Yes.

Is it necessary to download the app?

No, access by QR Code.

In which languages ​​is the app available?

In Portuguese, English and Spanish.

I would like to be notified via email about promotions and special offers, what should I do?

At check in, fill in the field for this authorisation.

Does the hotel have a loyalty programme?

Yes, Meliá hotels have the Meliá Rewards programme. You can find more information at this link: https://www.melia.com/en/meliarewards.

Where can I find information about other hotels in the group?

You can find information about more hotels of the Hoti Hoteis brand here: https://www.hotihoteis.com/hotel-portfolio/.

Is the shuttle service between the airport and hotel available?

Yes, the shuttle service is available through request and availability.

How can I go to the beach?

It is possible to go to the beach by private vehicle and bus.

How can I go to the city centre?

It is possible to go to the city centre by  foot, it is about 10/15 minutes walk away.

What is the main rate to the airport and hotel?

From Oporto Airport do Aveiro – approximately 110€. From Lisbon Airport to Aveiro – approximately 330€.

What are the points of interest in the hotel area?

You can obtain this information through our Points of Interest page, and through our APP.

Are the rates presented per person or per room?

Rates are presented per room.

What are the payment methods for reservation made through our website?

The payment methods are: Credit card or direct payment at the hotel.

By what age children do noy pay?

Children do not pay until the age of 3 (including).

Is the city tax charged?

No, the city tax is not charged.

Is a credit card needed to make a reservation on hotel website?

To book a stay on the website, a credit card is always required to guarantee the reservation. If the rate is prepaid, the amount is immediately charged to your credit card. If you choose to pay directly at the hotel, the credit card will only serve as a guarantee of the reservation and the payment will only be made at the hotel and you can choose to pay by credit card, debit or cash.

What are the available payment methods?

Prepaid available methods in reservations made directly with the hotel: bank transfer, link redunicre and debit authorization in credit card.Over-the- counter payments: ATM payment, cash and cheque.

Can I pay with my company’s credit card?

Yes, it is possible to pay with a company’s credit card.

Is it possible to request a bill in my company’s name?

Yes, it is possible to request a bill in a company’s name.

What is included in the price of the booking?

It depends on the regime you have booked. It can be a rate that includes accommodation and breakfast, or a Half Board rate, which includes dinner, or a Full Board rate which, in addition to accommodation, includes all meals (breakfast, lunch and dinner).

Do I have to pay tax on the prices shown?

No. The prices shown already include the appropriate taxes.

Is breakfast included in the price?

Yes, all our rates include breakfast.

If I book by credit card, when is the amount withdrawn?

It depends on the rate booked. If it is a non-cancellable rate, the amount is withdrawn at the time the booking is completed. If it is a flexible rate, the amount will only be charged at check-in.

Can I pay at the hotel with a different card than the one I booked with?

Yes, if you have booked a rate that allows payment at the hotel.

Can I benefit from an online rate by booking directly with the reservations department?

Yes, just indicate which rate it is and where you found it.

I have not received my receipt, what should I do?

You should contact the hotel directly via e-mail (melia.ria@meliaportugal.com) or via telephone: (+351) 234 401 000 .

What is the check-in schedule?

Check-in begins at 15h. For early check-in, guests should contact the hotel to consult availability. Additional costs might be added.

What is the check-out schedule?

The check-out is made until 12h. For late check-out, guests should contact the hotel to consult availability. Additional costs might be added. In case it is part of a campaign, late check-out conditions are not ruled by this procedure.

Late check-in. Is it possible to do check-in until what time?

Check-in is available from 15h, and if the booking is guaranteed by the guest, one may check-in at any time. The Hotel is open 24/7.

Is the reception open 24h?

Yes, the reception is open 24h.

Which languages are spoken in the reception?

In the reception we speak portuguese, english, spanish and french.

What documents are required for check-in?

Valid identification document for all guests (Passport; Citizen Card; Residence Permit).

If I am allergic to an ingredient, when and where do I inform you?

You must inform the hotel as soon as you make the reservation so that we can ensure that alternative food products are available during your stay.

Is it possible to send my CV to join the hotel’s team?

Yes, please send to: recrutamento@hotihoteis.com.

How to book directly with the hotel?

Reservations can be done through online booking engine. As an alternative contact us through e-mail (melia.ria@meliaportugal.com) or telephone: (+351)234 401 000.

How to reserve a crib or an extra bed?

Please mention it in the comment area while booking directly on the website. When you book directly with the hotel just indicate what you will need.

How should I guarantee a room with a single bed or a double bed?

Please mention on the reservation comments when you make the reservation through website. When the reservation is done directly with the hotel, please indicate what will you need. Double bed/Ria view isn’t guaranteed. However, if you desire, your preferences on the reservation (in case of availability) will be put on consideration.

How to do a group reservation?

Please contact the hotel: e-mail (melia.ria@meliaportugal.com) or telephone: (+351) 234 401 000 .

How to guarantee a room in a higher floor?

Please mention on the comments area while making the reservation in the website. When the reservation is made directly with the hotel please mention your preference. A higher floor is not guaranteed. However, if you desire, your preferences on the reservation (in case of availability) will be put on consideration.

What are the advantages of booking directly through the hotel’s website?

By booking on our website you will have access to the best available rate. You can also sign up for Meliá Hotels & Resorts’ loyalty program, Meliá Rewards, and immediately start benefiting from exclusive advntages and accumulating points to redeem for future stays.

How do I receive the booking confirmation?

After completing the booking process, you will receive a confirmation email to the indicated email address.

I lost the email with the booking confirmation what should I do?

We advise you to contact the hotel by phone or email. However, it is not mandatory to present the booking confirmation at the time of check-in, it is sufficient to present an identification document that matches the name under which the booking was made.

How do I book a handicap room?

To book a handicap room, we advise you to contact the hotel by phone or email.

Can I book a room for day use?

Yes. For availability, contact the hotel.

What means the best price guarantee?

It is on our website that you will find the best price online and exclusive benefits.

Is it possible to a pre check-in?

Yes. After making the reservation, all customers who have provided email contact, will receive instructions by email of how to proceed to do a pre-check-in, within less than 7 days. If you do not, 3 days before check-in, we suggest again by email to do the pre-check-in. In this way it is possible for you to fill in the details of all guests and speed up your reception at our hotel.

What does full board mean? And half board?

Full board includes, in addition to breakfast, two meals a day (lunch and dinner). Half board includes only one more meal per day, usually dinner, in addition to breakfast.

If I book online can I make changes with the hotel by phone?

No. Any changes to the reservation must be made directly with the entity you used to make the reservation.

How can I access the current campaigns?

On our website you will find the best online price, exclusive advantages and current campaigns. Go to the link https://www.meliaria.com/pt-pt/ofertas/.

What are the cancellation policies?

Cancellation policies vary depending on the contracted rate, depending on whether it is a cancellable rate or not.

What is the deadline for cancelling my booking?

Cancellation policies vary according to the rate you have booked, depending on whether it is a cancellable or non-cancellable rate. Generally, for flexible rates, the reservation is cancellable until 6 pm the day before arrival.

What does non-cancellable mean?

It means that once the payment for the reservation has been made, which is necessary to validate it, there is no right to a refund.

What does refundable rate mean?

This means that the reservation can be cancelled free of charge up to a certain number of days before arrival, depending on the rate booked. Please check the rate booked to find out how many days before arrival you can cancel free of charge.

What does non-refundable rate mean?

It means that the reservation must be paid in full during the booking process and therefore there is no right to a refund or amendment, even if there is a cancellation.

How do I book a cot/extra bed? Is there an extra charge?

Please contact the hotel to request. Accepted upon availability. Costs vary according to ages.

Can I book more than one room?

Yes, you can. Please select the number of rooms you require when booking.

How can I make a booking for events or meetings?

You should contact the hotel by e-mail eventos.melia.ria@meliaportugal.com and explain the event you are planning.

Can I book a room on the same day?

Yes, you can, subject to availability.

Can I change the booked hotel?

Not directly. To change the hotel, you must cancel the one you have booked and contact the new hotel to book again.

If I do not show up at the hotel on the date of my stay without prior notice, will I be charged the full amount of the stay?

This information is available in the booking description and depends on the rate you have booked. Generally, for cancellable rates, only the first night is charged, and for non-cancellable rates, the full amount of the stay is charged in case of a no-show.

Is it safe to make a booking on the website?

Yes, it is absolutely safe to book on our website.

What is the breakfast’s schedule?

From 07:00 – 10:00, in working days. Holidays, weekends and high season (July 15th to September 15th) the schedule is from 07:00- 11:00.

What is the restaurant’s schedule?

Lunch: 12:30- 15:00 (working days); 13:00 – 15:30 (holidays, weekends and High Season – July 15th to September 15th); Dinner: 19:30 – 22:30 (everyday).

Does breakfast have gluten-free products?

Yes, breakfast does have gluten-free products. However, please mention it while booking.

What are the available menús and what are the different types of cuisine?

Mediterranean cuisine. There are three types of menú: buffet, chef’s suggestion and à la Carte.

Does breakfast have lactose- free milk?

Yes, breakfast does have lactose-free milk. However, please mention it while booking.

Can I use the restaurant’s services without staying there?

Yes, always by prior reservation.

Does the restaurant have vegetarian options? And vegan?

Yes.

 

Is there any rooms for guest with reduced mobility?

Rooms for guests with reduced mobility are available. Our employees are always ready to help you.

Do rooms have minibar?

Yes.

Are there any connecting rooms?

Yes.

Is it possible to request extra pillows and sheets?

Yes.

Does the hotel have room service? What is the schedule?

Yes, the hotel does have room service available from 07:00 until 23:00, through payment rate.

Is it possible to include romantic decoration in the room? What is the cost?

The hotel has accomodation programs which contemplate standard romantic decoration and superior. Requests as extra – standard decoration (petals, bathrobes and slippers) per 20 euros and superior decoration (petals, bathrobes, slippers, VIP sparkling and ovos moles) per 40 euros.

Do rooms have balcony?

No, rooms do not have balcony.

What are the different types of room available in the hotel?

The different types of rooms are: Suite júnior, premium and standard.

Do rooms have carpet?

Rooms only have carpets, next to the beds.

Do rooms have air-conditioning?

Yes, rooms do have centralized air conditioning.

Is there any wake-up call service in the hotel?

Yes, there is a wake-up call service upon request.

Are rooms soundproof?

No, rooms are not soundproof.

Do rooms have shower and/or tub?

There are two types of rooms. However, the majority, is equipped with shower.

Are the televisions in the rooms Smarttv?

Yes.

Do the rooms have a hairdryer?

Yes.

What amenities (shower cap, shampoo, etc) are provided in the room?

Free toiletries such as shampoo, shower gel, soap and shower cap are provided.

Has this hotel received the “Clean & Safe” stamp from Turismo de Portugal (official tourism body)?

Yes, this hotel received the “Clean & Safe” stamp from Turismo de Portugal, which certifies compliance with the recommendations of the Direção-Geral de Saúde (official health body).

What are the procedures implemented to ensure health and security in the hotel?

Several procedures have been implemented to ensure health and security at the hotel. For more information see our information page here.