RECEPTION
What is the check-in schedule?
Check-in begins at 15h. For early check-in, guests should contact the hotel to consult availability. Additional costs might be added.
What is the check-out schedule?
The check-out is made until 12h. For late check-out, guests should contact the hotel to consult availability. Additional costs might be added. In case it is part of a campaign, late check-out conditions are not ruled by this procedure.
Late check-in. Is it possible to do check-in until what time?
Check-in is available from 15h, and if the booking is guaranteed by the guest, one may check-in at any time. The Hotel is open 24/7.
Is the reception open 24h?
Yes, the reception is open 24h.
Which languages are spoken in the reception?
In the reception we speak portuguese, english, spanish and french.
What documents are required for check-in?
Valid identification document for all guests (Passport; Citizen Card; Residence Permit).
If I am allergic to an ingredient, when and where do I inform you?
You must inform the hotel as soon as you make the reservation so that we can ensure that alternative food products are available during your stay.