RESERVATION
How to book directly with the hotel?
Reservations can be done through online booking engine. As an alternative contact us through e-mail (melia.ria@meliaportugal.com) or telephone: (+351)234 401 000.
How to reserve a crib or an extra bed?
Please mention it in the comment area while booking directly on the website. When you book directly with the hotel just indicate what you will need.
How should I guarantee a room with a single bed or a double bed?
Please mention on the reservation comments when you make the reservation through website. When the reservation is done directly with the hotel, please indicate what will you need. Double bed/Ria view isn’t guaranteed. However, if you desire, your preferences on the reservation (in case of availability) will be put on consideration.
How to do a group reservation?
Please contact the hotel: e-mail (melia.ria@meliaportugal.com) or telephone: (+351) 234 401 000 .
How to guarantee a room in a higher floor?
Please mention on the comments area while making the reservation in the website. When the reservation is made directly with the hotel please mention your preference. A higher floor is not guaranteed. However, if you desire, your preferences on the reservation (in case of availability) will be put on consideration.
What are the advantages of booking directly through the hotel’s website?
By booking on our website you will have access to the best available rate. You can also sign up for Meliá Hotels & Resorts’ loyalty program, Meliá Rewards, and immediately start benefiting from exclusive advntages and accumulating points to redeem for future stays.
How do I receive the booking confirmation?
After completing the booking process, you will receive a confirmation email to the indicated email address.
I lost the email with the booking confirmation what should I do?
We advise you to contact the hotel by phone or email. However, it is not mandatory to present the booking confirmation at the time of check-in, it is sufficient to present an identification document that matches the name under which the booking was made.
How do I book a handicap room?
To book a handicap room, we advise you to contact the hotel by phone or email.
Can I book a room for day use?
Yes. For availability, contact the hotel.
What means the best price guarantee?
It is on our website that you will find the best price online and exclusive benefits.
Is it possible to a pre check-in?
Yes. After making the reservation, all customers who have provided email contact, will receive instructions by email of how to proceed to do a pre-check-in, within less than 7 days. If you do not, 3 days before check-in, we suggest again by email to do the pre-check-in. In this way it is possible for you to fill in the details of all guests and speed up your reception at our hotel.
What does full board mean? And half board?
Full board includes, in addition to breakfast, two meals a day (lunch and dinner). Half board includes only one more meal per day, usually dinner, in addition to breakfast.
If I book online can I make changes with the hotel by phone?
No. Any changes to the reservation must be made directly with the entity you used to make the reservation.
How can I access the current campaigns?
On our website you will find the best online price, exclusive advantages and current campaigns. Go to the link https://www.meliaria.com/pt-pt/ofertas/.
What are the cancellation policies?
Cancellation policies vary depending on the contracted rate, depending on whether it is a cancellable rate or not.
What is the deadline for cancelling my booking?
Cancellation policies vary according to the rate you have booked, depending on whether it is a cancellable or non-cancellable rate. Generally, for flexible rates, the reservation is cancellable until 6 pm the day before arrival.
What does non-cancellable mean?
It means that once the payment for the reservation has been made, which is necessary to validate it, there is no right to a refund.
What does refundable rate mean?
This means that the reservation can be cancelled free of charge up to a certain number of days before arrival, depending on the rate booked. Please check the rate booked to find out how many days before arrival you can cancel free of charge.
What does non-refundable rate mean?
It means that the reservation must be paid in full during the booking process and therefore there is no right to a refund or amendment, even if there is a cancellation.
How do I book a cot/extra bed? Is there an extra charge?
Please contact the hotel to request. Accepted upon availability. Costs vary according to ages.
Can I book more than one room?
Yes, you can. Please select the number of rooms you require when booking.
How can I make a booking for events or meetings?
You should contact the hotel by e-mail eventos.melia.ria@meliaportugal.com and explain the event you are planning.
Can I book a room on the same day?
Yes, you can, subject to availability.
Can I change the booked hotel?
Not directly. To change the hotel, you must cancel the one you have booked and contact the new hotel to book again.
If I do not show up at the hotel on the date of my stay without prior notice, will I be charged the full amount of the stay?
This information is available in the booking description and depends on the rate you have booked. Generally, for cancellable rates, only the first night is charged, and for non-cancellable rates, the full amount of the stay is charged in case of a no-show.
Is it safe to make a booking on the website?
Yes, it is absolutely safe to book on our website.