How to book directly with the hotel?
Reservations can be done through online booking engine. As an alternative contact us through e-mail (firstname.lastname@example.org) or telephone: (+351)234 401 000.
How to reserve a crib or an extra bed?
Please mention it in the comment area while booking directly on the website. When you book directly with the hotel just indicate what you will need.
How should I guarantee a room with a single bed or a double bed?
Please mention on the reservation comments when you make the reservation through website. When the reservation is done directly with the hotel, please indicate what will you need. Double bed/Ria view isn’t guaranteed. However, if you desire, your preferences on the reservation (in case of availability) will be put on consideration.
How to do a group reservation?
Please contact the hotel: e-mail (email@example.com) or telephone: (+351) 234 401 000 .
How to guarantee a room in a higher floor?
Please mention on the comments area while making the reservation in the website. When the reservation is made directly with the hotel please mention your preference. A higher floor is not guaranteed. However, if you desire, your preferences on the reservation (in case of availability) will be put on consideration.
What are the advantages of booking directly through the hotel’s website?
By booking on our website you will have access to the best available rate. You can also sign up for Meliá Hotels & Resorts’ loyalty program, Meliá Rewards, and immediately start benefiting from exclusive advntages and accumulating points to redeem for future stays.
How do I receive the booking confirmation?
After completing the booking process, you will receive a confirmation email to the indicated email address.
I lost the email with the booking confirmation what should I do?
We advise you to contact the hotel by phone or email. However, it is not mandatory to present the booking confirmation at the time of check-in, it is sufficient to present an identification document that matches the name under which the booking was made.
How do I book a handicap room?
To book a handicap room, we advise you to contact the hotel by phone or email.
Can I book a room for day use?
Yes. For availability, contact the hotel.
What means the best price guarantee?
It is on our website that you will find the best price online and exclusive benefits.
Is it possible to a pre check-in?
Yes. After making the reservation, all customers who have provided email contact, will receive instructions by email of how to proceed to do a pre-check-in, within less than 7 days. If you do not, 3 days before check-in, we suggest again by email to do the pre-check-in. In this way it is possible for you to fill in the details of all guests and speed up your reception at our hotel.